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If your fat mass measurements don't seem accurate, perform the following steps:

  1. Make sure you step on the scale barefoot.
  2. Make sure your scale is clean.
    Click here for cleaning instructions.
  3. Make sure you stay still during the measurement.
  4. Make sure you always weigh yourself around the same time.
    Ideally, you should weigh yourself about 30 minutes after you get up, or at least three hours after working out.
  5. Make sure you entered the right height in your profile by going to the web dashboard, clicking Measurement table and then Height.
    Change your height if necessary.
  6. Make sure you selected the right body type by activating or de-activating the Athlete mode in your profile in the Withings Health Mate app.

Note that fat mass measurements won't be accurate if you're pregnant. In this case, we advise that you disable fat mass measurements.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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