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If no data is synced with your Nokia account, perform the following steps:

  1. Go to My devices in the Health Mate app and make sure your Nokia BPM+ is displayed.
    If not, you need to install it first.
  2. Make sure Bluetooth is enabled on your mobile device.
  3. If you have used multiple devices with your Nokia BPM+, it will communicate with the last device it connected to. If that's the case:
    - Disable Bluetooth on the other device.
    - Go to the Bluetooth settings of your device and tap the name of your Nokia BPM+ to connect it.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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