Changing the user of a sleep sensor Open the Withings Health Mate™ app. Go to My devices. Tap Aura Sleep Sensor. Tap Dissociate this product. Tap Remove from my account or OK. Install the sensor for the appropriate user: iOS procedure / Android procedure. 関連記事 Setting up a sleep sensor I'm having issues with my sleep data. What should I do? Frequently asked questions about the sleep sensor I hear an inflating sound and an LED has lit up on my sensor. What should I do? I'm having issues installing my device. What should I do? Didn't find what you need? Here's how to get in touch. お問い合わせ Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.