choose language

Deutsch Français 日本語 简体中文

This article will help you if you encounter any of the following issues:

- You have no sleep data in the Nokia Health Mate app
- Your data seems inaccurate

Note that it can take up to two hours after you get out of bed for your sleep data to be sent to the Nokia Health Mate app.


 

You have no sleep data in the Nokia Health Mate app

If you have no sleep data in the Nokia Health Mate app: 

  1. Make sure that your Nokia Sleep is plugged in.
  2. Make sure that your Nokia Sleep appears in Devices in the Nokia Health Mate app.
    If not, you need to install it.
  3. Make sure that your Nokia Sleep is assigned to the correct user in Devices.
  4. Make sure your Wi-Fi network works properly.
    If it doesn’t, your Nokia Sleep won’t be able to communicate with the app.
  5. Log in to the web dashboard to see if your sleep data is there.
    If it is, simply log out from the app and then log back in.
    If that still doesn’t fix the issue, try uninstalling the app and installing it again.
  6. Make sure the sensor is properly placed.
    It should be below your mattress, at chest level.
  7. If you’re sleeping alone in a double bed, make sure the sensor is centered in the bed.
  8. If your bed has a slatted frame, you may need to place something (like a piece of cardboard, for example) between the frame and the sensor.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your data seems inaccurate

  1. Make sure in that your Nokia Sleep is assigned to the correct user in Devices.
  2. Make sure the sensor is properly placed.
    It should be placed entirely below your mattress, at chest level.
  3. If you’re sleeping alone in a double bed, make sure the sensor is centered in the bed.
  4. If your bed has a slatted frame, you may need to place something (like a piece of cardboard, for example) between the frame and the sensor. 


Important note

  • Nokia Sleep is compatible with a wide variety of mattresses including spring, latex, foam, and memory foam. You can place the sleep sensor directly under the mattress (between the mattress and the bed platform or box spring).
  • You can place Nokia Sleep between your mattress and mattress topper or pad. 
    If you feel Nokia Sleep when lying in your bed, you can place the device between the mattress and the bed frame.
  • Nokia Sleep has been tested with a mattress thickness of 4 to 15 inches (10 to 40 cm). 
  • Nokia Sleep has not been tested with, and is not recommended for use with waterbeds.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Didn't find what you need? Here's how to get in touch.

Contact us