Why was the Pulse Wave Velocity feature removed?
We brought the Pulse Wave Velocity (PWV) feature to a home scale for the first time with Body Cardio. We are now learning its capabilities in the area of measurement of pulse wave velocity may require a different level of regulatory approval. In light of this, the decision was made to turn off the pulse wave velocity feature. This action does not affect the other features delivered by our most advanced scale - such as weight accuracy, body composition, and heart rate readings.
Were you asked by the FDA to remove the Pulse Wave Velocity feature?
The US FDA has neither recommended nor required that Nokia remove the Pulse Wave Velocity feature from the Body Cardio scale. Given our commitment to quality, we have decided to be proactive and remove the feature from Body Cardio while we ensure that we are compliant with all regulatory requirements.
Why can’t customers have Pulse Wave Velocity outside of the US, if it’s just an issue with US regulations?
The Pulse Wave Velocity feature in a home use scale is new. We want to be absolutely sure that regulators in all regions in which we do business have a chance to define requirements that apply to this technology.
Can I refuse or opt out of the software/firmware update which removes the Pulse Wave Velocity feature?
Unfortunately, it’s not an option to opt out of the software update. The Pulse Wave Velocity feature was removed from all Body Cardio scales.
How was the Pulse Wave Velocity feature removed from the scale?
The Pulse Wave Velocity feature was removed from the Body Cardio via an over-the-air update. This update has also removed Pulse Wave Velocity measurements from the Health Mate app and Health Mate Web.
Will my Pulse Wave Velocity data still be available?
Your Pulse Wave Velocity data will be downloadable as a CSV file from Health Mate Web, but will no longer be visible in the Health Mate app or on Health Mate Web. To download your Pulse Wave Velocity data, click here or follow the instructions below:
- Log on to the Health Mate Online Dashboard.
- Select the user icon on the top right-hand side of the page.
- Select Settings.
- Select the user for which you wish to download Pulse Wave Velocity data and select Download My Data.
You will be given the option to download your data as CSV files. Your Pulse Wave Velocity measurements will be available in the downloaded file.
Outside of the Pulse Wave Velocity feature, is any other feature removed on my scale?
No other features are being removed from the Body Cardio.
Does this impact any other body composition measurement given by the scale?
The removal of Pulse Wave Velocity measurements does not affect the other features delivered by our most advanced scale such as weight accuracy, body composition, or heart rate readings.
Will the Pulse Wave Velocity feature come back in the future?
Right now, we don’t have a decision or date for this.
Will you stop selling the Body Cardio?
While we have stopped shipping the Body Cardio for the time being, we will resume shipment in the first few months of this year without the Pulse Wave Velocity feature.
How is this scale different than the Body+ scale?
Body Cardio uses advanced technology to provide accurate weight measurement, measurement of body composition and standing heart rate measurement, as well as a sleek profile, and rechargeable battery.
How will you compensate me for the removal of this feature?
We will be reaching out via email to all Body Cardio customers to let them know what options they have available. Current Body Cardio customers can also view these options here.
Can I receive a refund for my Body Cardio?
You can choose to receive a refund for your Body Cardio. To do this, follow this link. After logging in with your Nokia account, you can select your scale by its serial number, and then select the refund option from the offer list that appears. Once you have submitted your choice, you’ll receive a confirmation email. Starting on January 31st, you will be contacted by email with instructions for finalizing the refund process. We will cover the return-shipping cost for your scale by sending you a prepaid return label.
Do I need my receipt to receive a refund for my Body Cardio?
If you do not have your proof of purchase or receipt, we can offer you a refund of the MSRP of the scale based on what country and currency it was purchased.