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This article will help you if you encounter any of the following issues:

- You have no sleep data in the Nokia Health Mate app
- Part of your night is missing from your sleep data
- Your data seems inaccurate

 


 

You have no sleep data in the Nokia Health Mate app

If you have no sleep data in the Nokia Health Mate app:

  1. Make sure that your Withings Steel HR appears in My devices in the Nokia Health Mate app.
    If not, you need to install it.
  2. Select My devices in the Nokia Health Mate app and make sure that your Steel HR is connected. If not, try to turn off Bluetooth on your mobile device and then turn it back on.

 

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 You'll know that the connection with your Nokia Steel HR has been established when you can access the alarm selection screen. Your data should then start syncing.
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If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

 

Part of your night is missing from your sleep data

If the beginning of your night is missing from your sleep data, it may be because you move a lot in your sleep. The Nokia Steel HR can be quite sensitive to motion until it is certain that you're asleep. This can affect the beginning of your sleep data.

If the end of your night is missing from your sleep data, it may be because you got up in the middle of the night and did more than 150 steps. Walking more than 150 steps after being asleep stops the sleep algorithm. If you go back to sleep after that, your sleep data will still be detected but it'll be considered as a nap.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

 

Your data seems inaccurate

If your data seems inaccurate, it may be that:

  • You're also using a Nokia Aura™ to track your sleep. If you use both devices, sleep data coming from the Nokia Aura™ will systematically overwrite any sleep data coming from your Nokia Steel HR.
  • You're wearing your Nokia Steel HR in your pocket, in which case sleep can be falsely detected whenever you stop moving. We strongly suggest that you wear your Nokia Steel HR at the wrist.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

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