Retrieving unknown measurements If your Nokia Body doesn’t recognize you when you weigh in, your weight measurements will be listed as unknown measurements. Open the Nokia Health Mate® app. Tap My devices. Tap Unknown measurements underneath the scale. Tap the measurement. Tap the user you want to assign it to. Related articles Setting up the scale for multiple users Syncing my data My weight data seems inaccurate. What should I do? Updating the scale communication mode (Wi-Fi network or Bluetooth) - iOS procedure What are the normal ranges for body composition? Didn't find what you need? Here's how to get in touch. Contact us Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.