If your Nokia Go doesn't detect sleep when you're sleeping, it's probably because you haven't specified in the app that you're wearing your Nokia Go at the wrist. If that's the case, your Nokia Go won't be able to track your sleep. To update this, perform the following steps:
- Open the Nokia Health Mate® app.
- Tap My devices.
If your Nokia Go doesn't appear in My devices, you need to install it.
- Tap Nokia Go.
- Tap Change how you wear your Go.
- Select the appropriate option and validate.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.