Creating a user profile Open the Nokia Health Mate™ app. Tap on Profile Scroll to Family and Tap Add another user... . Fill in the information and tap Next. Fill in the information and tap Create. Related articles Creating a user profile Installing my Withings Pulse™ Ox Deleting my account I'm having issues installing my device. What should I do? I'm having issues with a partner app. What should I do? Didn't find what you need? Here's how to get in touch. Contact us Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.