choose language

Deutsch Français 日本語 简体中文

See all Nokia sites

Viewing

This article will help you if you encounter any of the following issues:

- Your Nokia Activité™ doesn't sync with the Nokia Health Mate™ app
- Your Nokia Activité™ doesn't display the correct time

 


 

Your Nokia Activité™ doesn't sync with the Nokia Health Mate™ app

If your Nokia Activité™  doesn't sync with the Nokia Health Mate™ app:

  1. Make sure that your Nokia Activité™ appears in My devices in the Nokia Health Mate™ app.
    If not, you need to install it.
  2. Tap the Nokia Activité widget at the top of your Timeline to force the Nokia Health Mate™ app to communicate with your Nokia Activité™.



    You'll know that the connection with your Nokia Activité™ has been established when you can access the alarm selection screen. Your data should then start syncing.
  3. If your Nokia Activité is not installed on the main user profile of your account, log out from the app and then log back in with the correct user profile.
  4. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.

If you own an LG 3rd generation or a Motorola 2nd generation, please note that these devices are progressively switching to Android 6. As a result, the way BLE works is changing entirely. Because of this, the Nokia Activité™ can no longer connect to your phone. This issue comes from Android and affects all devices connecting in BLE, regardless of the brand. We’re working on a solution but can’t commit to a date for now. In the meantime, you can use another smartphone or tablet to sync your data so that you can keep using your watch.

Android 6 users may have to change the permissions of the app to be able to connect via BLE. To do so, go to Settings > Apps > Nokia > Permissions and enable Location.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your Nokia Activité™ doesn't display the correct time

If your Nokia Activité™  doesn't display the correct time, try to recalibrate the hands of your Nokia Activité™.

If that doesn't fix the issue, it may be due to a low battery, in which case you should have received an email from us. If that's the case, reach out to a watchmaker to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Didn't find what you need? Here's how to get in touch.

Contact us