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This article will help you if you encounter any of the following issues:

- You have trouble finding your Nokia Steel™ via Bluetooth
- Your Nokia Steel™ doesn't restart after the installation
- Your Nokia Steel™ doesn't vibrate when you press the reset button
- The setup process fails

Before proceeding with troubleshooting, please make sure that your device is compatible with the Nokia Steel™.

 


 

You have trouble finding your Nokia Steel™ via Bluetooth

  1. Make sure your Nokia Steel™ is close enough to your mobile device (10 m/30 ft.).
  2. Make sure your Nokia Steel™ vibrates when you press the reset button.
  3. Disable and re-enable Bluetooth on your mobile device, if necessary.
  4. If your Nokia Steel™ is still not detected in Bluetooth, press the reset button five times. After pressing the button five times, your Nokia Steel™ should vibrate twice.
  5. Try the installation process again.

Click here to see how to reset your Nokia Steel.

Users of Android version 6 and higher may have to change the permissions of the app to be able to connect via BLE. To do so, go to Settings > Apps > Nokia > Permissions and enable Location.

Permission-4.jpg

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page. 

Your Nokia Steel™ doesn't restart after the installation

If your Nokia Steel™ doesn't restart after the installation, try to perform a factory reset. To do so, perform the following steps:

  1. Go to the Settings of your mobile device, select Bluetooth and locate the watch in the list of devices. Select the small icon to the right of the watch and select the option to Forget or Remove the device. 
  2. Press the reset button five times.
    Make sure your Nokia Steel™ vibrates each time you press the button. After pressing the button five times, your Nokia Steel™ should vibrate twice.
  3. Try the installation process again.

Click here to see how to reset your Nokia Steel.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

 

Your Nokia Steel™ doesn't vibrate when you press the reset button

If your Nokia Steel™ doesn't vibrate, perform the following steps:

  1. Try pushing the reset button more firmly with the tool.
  2. Try pushing the button at different angles with the tool, as some angles may give better results than other.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

  

The setup process fails

 If the setup process fails:

  1. Make sure you have access to the internet on your mobile device.
  2. Make sure that you don't put the app in background during the installation process.
  3. Make sure that your mobile device is not asleep during the installation process.
  4. Keep your Nokia Steel™ close to your mobile device during the installation process.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

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