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This article will help you if you encounter any of the following issues:

- Your profile doesn't allow you to link your account to Apple Health
- Your data doesn't appear in Apple Health
- The steps count is different between the Apple Watch, Apple Health and Health Mate

 


Your profile doesn't allow you to link your account to Apple Health

If you don't see the Health slider on your profile, or if it remains disabled after activating it, you may need to restart your mobile device.

apple-health-activation.jpg

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 

  

Your data doesn't appear in Apple Health

If you’re experiencing issues receiving your data in Apple Health, perform the following steps:

  1. Make sure you wait at least 15 minutes after adding your data.
    There can sometimes be a delay in the data synchronization.
  2. Check your web dashboard to make sure that the data has been properly synced with the servers.
    If not, make sure your mobile device can access the internet.
  3. Open Apple Health and tap the Sources tab, then tap Health Mate in the list. Please make sure that the data you want to synchronize is enabled.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

The step count is different between the Apple Watch, Apple Health and Health Mate

The Nokia Health Mate app and Apple Health use different algorithms to calculate the number of steps. The number of steps indicated by the Nokia Health Mate app and Apple Health may therefore be different. However, if the steps difference seems too high, please don't hesitate to contact us by clicking the Contact us button at the bottom of the page.

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