If you get a "Low battery" message, it means you should change the batteries.
If the message persists after changing the batteries, perform the following steps:
- Make sure the batteries are correctly in place by following the polarity markings.
- Make sure you're using new, non-rechargeable batteries.
- Clean the battery contacts using a Q-tip moistened with rubbing alcohol.
- If you synchronize your measurements with the USB cable, be sure to use the official cable.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.