choose language

Deutsch Français 日本語 简体中文

See all Nokia sites

Viewing

How can I add or change my logo/logo team?

To add or change your logo, perform the following steps:

  1. Open the Nokia Health Mate™ app.
  2. Tap the Wellness Programs icon (the star) at the bottom of the app menu.
  3. Tap your Challenge.
  4. Go to the Settings tab at the top of the Nokia Health Mate™ app.
  5. Tap Change team picture or Change your logo picture.

Team Challenge: How can I switch the team I am on?

To switch the team you're on, perform the following steps:

  1. Open the Nokia Health Mate™ app.
  2. Tap the Wellness Programs icon (the star) at the bottom of the app menu.
  3. Tap your Challenge.
  4. Go to the Settings tab at the top of the Nokia Health Mate™ app.
  5. Tap Switch team.
    Important: Please note that a deadline may have been set up by the administrator before the beginning of the challenge.

Steps issue: The Nokia Health Mate™ app and the Challenge don't display the same number of steps/My steps number is not correct/I have 0 steps. What should I do?

We recommend that you force quit the app and relaunch it in order to force the tracker to resynchronize. Please note that steps are automatically synchronized at least once a day by simply opening the Nokia Health Mate™ application. The weekly ranking takes into account all steps performed from Monday 00:00 to Sunday 23:59.

Note that all steps must be synchronized by noon on Monday of the following week to ensure that they are counted.

corporate-img.png

Important:

  • It is better to wear and synchronize a Nokia activity tracker with Nokia Health Mate™ app, in order to count your steps.
  • Make sure you use the same email address for both the challenge and your Nokia Health Mate™ account.

What does my individual score mean?

Individual Challenge: The weekly rankings are based on the number of steps from each participant for the week.

Team Challenge

  • Team Sum Challenge: The weekly rankings are based on the sum of the number of steps from all team members for the week.
  • Team Average Challenge: The weekly rankings are based on the average number of steps from all team members for the week.

How are the weekly rankings calculated?

Individual Challenge: The weekly rankings are based on the number of steps from each participant for the week.

Team Sum Challenge: The weekly rankings are based on the sum of the number of steps from all team members for the week.

Team Average Challenge: The weekly rankings are based on the average number of steps from all team members for the week.

Note that steps are automatically synchronized at least once a day by simply opening the Nokia Health Mate™ app. The weekly ranking takes into account all steps performed from Monday 00:00 to Sunday 23:59.

Please note that all steps must be synchronized by noon on Monday of the following week to ensure that they are counted.

corporate-img.png

 

Can other activities such as biking or swimming be calculated for the weekly rankings?

No. The challenge is only based on steps.

What do the overview metrics mean (all time steps-calories-distance-elevation)?

These metrics correspond to the total steps-calories burned-distance and elevation done by all the challenge participants.

Can my time zone affect my ranking?

No. The Challenge adapts to your time zone.

Team Challenge: How can I access the global ranking/my team's ranking?

Global ranking: Select the current week tab or the last week tab in the challenge menu to access your Global ranking.

Team ranking: Tap on your team in the Leaderboard to access your Team Internal ranking.

Team Challenge: How can I recruit new teammates?

To recruit new teammates, perform the following steps:

  1. Open the Nokia Health Mate™ app.
  2. Tap the Wellness Programs icon (the star) at the bottom of the app menu.
  3. Tap your Challenge.
  4. Go to the Settings tab at the top of the Nokia Health Mate™ app.
  5. Tap Recruit new teammates.

Team Challenge: How can I message my teammates?

To message your teammates, perform the following steps:

  1. Select your team.
  2. Tap on the image of the person you want to message.
  3. Tap on the Message logo.

Can I have access to my messaging history?

Yes. Your messaging history is accessible from the Timeline of the Nokia Health Mate™ app.

Team Challenge: Can I prevent other participants from joining my team?

No. The challenge is a team steps challenge aiming to gather a maximum of your co-workers. It is the opportunity to meet co-workers from all around the world and reach a common goal. That’s why teams are open to every employee in your company.

Can I access the challenge from my computer?

Yes. To do so, please log in to your Nokia Health Mate™ account.

Didn't find what you need? Here's how to get in touch.

Contact us