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This article will help you if you encounter any of the following issues:

- The video stream is only accessible when you use your home Wi-Fi network
- You experience disconnections when watching the video feed
- The quality of the video stream isn't very good

 


  

The video stream is only accessible when you use your home Wi-Fi network

If you're having issues accessing the video stream when you're out of range of the Wi-Fi network your Smart Baby Monitor was configured on, perform the following steps:

  1. Make sure your Smart Baby Monitor was configured in Wi-Fi.
    If it was configured in Ethernet, you have to update the configuration from Menu > Settings > Change Baby Monitor configuration.
  2. Reboot your Smart Baby Monitor.
  3. Try to connect to another Wi-Fi network or make sure 3G/4G is enabled on your mobile device.
  4. If you're using a Comcast router, you may need to change the router configuration to typical or medium security to be able to access the feed from anywhere.
  5. If you're a O2 customer residing in the UK, please contact the O2 support team.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

You experience disconnections when watching the video feed

If you experience frequent disconnections when watching the video feed, perform the following steps:

  1. Make sure your mobile device and your Smart Baby Monitor can access the internet.
  2. If that doesn't fix the issue, perform a factory reset of the Smart Baby Monitor and re-install it in Wi-Fi.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

  

The quality of the video stream isn't very good

If the quality of the video stream isn't very good, perform the following steps:

  1. Make sure your Smart Baby Monitor is completely open.
  2. Make sure it is not close to a wall or any object.
    Being too close to an object can mess with the infrared vision.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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